Odel | shop for latest fashion online | customer FAQ | Sri Lanka
FAQ
What will be my delivery cost?
The delivery cost of the package depends on;
- Weight
- Destination
To determine the exact cost of your package, you can go through our 'trial order' process, by using our web shop. Please note that you do not need to make a payment for this procedure.
Follow these steps to complete your 'trial order';
- Select your items
- Specify the delivery address
- Select shipping method
- Choose delivery date
Once you have completed this, our system will calculate your exact delivery cost.
We carryout deliveries worldwide.
How do I change or cancel an order?
If you wish to change or cancel an order, contact our Customer Service Officer on:
+ 94 114426400
For Live Support click here
To send an e-mail using our Customer Feedback Form click here
Between 9 a.m. and 7 p.m., and through Monday to Saturday.
Please have the order code and date of order at hand.
If your products have already been delivered, then you will need to follow our Returns Procedure.
My purchase history
To find out more information on your previous orders, please click here to sign into your Account
- Order Tracking page.
Will I receive confirmation of my order?
Yes, you will be notified via e-mail.
What if my order is only partially delivered?
If your order has only been partially delivered, this may be because other items are being dispatched from a different location. However, if your order is incomplete or damaged, or if you wish to change or cancel your order contact us on;
+ 94 114426400
For Live Support click here
To send an e-mail using our Customer Feedback Form click here
Between 10 a.m. - 7 p.m.
7 days a week (Sri Lankan time: +5.5hrs GMT).
Your order did not arrive?
If your order has not arrived, please contact us immediately by phone or e-mail. We will see that our delivery specialists locate it. On receipt of location confirmation, we will contact you with details as to when it can be expected. In the instance that the order has not been dispatched or received, you will have the option of cancelling the order. If your order has not arrived, please contact us on;
+ 94 114426400
For Live Support click here
To send an e-mail using our Customer Feedback Form click here
Between 10 a.m. – 7 p.m.
7 days a week (Sri Lankan time: +5.5hrs GMT).
What if an item has been delivered, but is damaged or defective?
If your order is damaged please contact us on;
+ 94 114426400
For Live Support click here
To send an e-mail using our Customer Feedback Form click here
Between 10 a.m. – 7 p.m.
7 days a week (Sri Lankan time: +5.5hrs GMT).
You will be refunded in the instance of incorrect, damaged or faulty goods.
