Customer Service

Odel | find best ladies`, gent`s fashion online | in-store | Sri Lanka


We aim to ensure your Odel experience is more than just a shopping trip. Our extensive range of customer services will ensure a stress-free day with us.

*Please note that most of the following services are only available at the Alexandra Place Odel Department Store.


Sari Draping Service – Alexandra Place Store Only

If you're in need of some tender loving care for your Sari, then look no further than our all new Sari Draping Service. Now available at the Alexandra Place store, our fully trained and friendly staff members are on hand to adhere to your Sari needs. For appointments and more information, please contact us on +94 (0) 112-682712/3.



Drop off your bags with our friendly and secure concierge, leaving you to conveniently shop without baggage.


Gift Wrapping

Give your gifts an extra ounce of delight by having it wrapped in interesting ways by our trained gift wrappers. Simply take your gifts to the gift-wrap counter located on the ground floor.


Tailoring Services

Are your trousers not quite the right length or need other alterations? Odel will adjust any purchases that are bought in-store. A small alteration fee will be charged and quotations are available in store. Simply visit our Ward Place outlet for more information.


Currency Exchange

Visit the American Express banking centre where you can exchange currency or City Exchange PVT LIMTED, both located at the back entrance of the Store.


Shop and Ship

You shop, we ship. Transporting gifts and other goods internationally is no problem at Odel.


Bridal and Gift Registry

Looking forward to a big event? The Odel Gift Registry is a popular choice and offers the best selection of quality products in the country, relieving your guests of the hassle of guessing what you really want. Celebrate your event in style, whether it’s a wedding, a baby on the way, a christening, house warming, a major anniversary or a birthday. For more information, contact us on;

  • Bridal registry :+ 94 114625800
  • Hotline :+ 94 114426400

For Live Support click here

To send an e-mail using our Customer Feedback Form click here

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Or visit our online gift and bridal registry.


Children’s Play Area

Keep the children entertained in our free-of-charge indoor play area. Located conveniently next to the Kid’s Department on Level 1.


Keep in Touch

Keep in touch with us by joining our customer database. Simply login online or complete an application form in-store. Customers will be sent a variety of communication material from Odel to keep you in touch with what is new in-store and on-line.


Lost Property

If you have misplaced or found any items, please report this to our customer services desk located at back entrance.


Other Services

  • Dialog Services
    Get a new connection or pick up a pre-paid card from the Dialog service desk; accessed via the Alexandra Place entrance.
  • American Express Banking Centre
    Offering a wide range of services for American Express customers, you can also exchange traveller’s cheques and currency.