FAQ
What will be my delivery cost?
The delivery cost depends on weight of the package and the destination.
You can find out the exact delivery cost through a trial order using our web shop
(You do not need to make a payment to see the delivery cost)
After selecting items required and specifying delivery address, the system will show you your exact delivery cost.
Please try and see it now.
We do deliver worldwide.
How do I buy an eGift Voucher online?
- Log in to your ODEL account
- Go to eGift Voucher page, choose Online Gift Voucher
- Customise your choice by entering the details of the recipient
- Select the theme of the eGift Voucher
- Click continue to go to the Purchase Confirmation page
- Choose method of payment (e.g. Visa Master, American Express)
- You will be directed to the relevant Internet Payment Gateway
- Once the payment is successfully completed, the recipient of your gift will receive an email informing him/her of the gift, and requesting him/her to accept it
- When that is done you will be automatically notified through email, and the recipient can redeem the voucher.
How do I redeem an eGift Voucher I have received?
- Log in to your Odel account, or create a new account using the same email address mentioned on the eGift Voucher confirmation email you have received
- Click on My Account, and check the My E-Gifts page. All the eGifts in your name are listed there for your reference, together with a code number for each.
- When you complete your online shopping process in the usual manner and reach the Purchase Confirmation page, input your eGift Voucher Code number in the space provided
- Follow the instructions to complete the form and purchase the items.
How do I change or cancel an order?
If you wish to change or cancel an order,
contact our Customer Service Officer
+94 (0)11-4625700, +94 (0)11-2882125 any time
between 9am and 7pm, from Monday to Saturday, 6 days a week. Please
have the order number and date of order at hand.
If your products have already been delivered, then you will need to
follow our returns procedure.
How do I track my order?
To check your order status, just click on My
Account.
- ‘Order received’ means your order hasn't been processed yet.
- ‘Order processing’ means your order could be at any point between the warehouse receiving it and dispatching your goods.
- ‘Dispatched’ means your order has left our warehouse. You'll receive an email confirming dispatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- ‘Cancelled’ means your order has been cancelled either by you or us.
If you find that your order has only been partially
delivered, this may be because other items are being dispatched from
a different location. However, if your order is incomplete or damaged,
or if you wish to change or cancel your order, please email info@eodel.com our Customer
Service team or telephone on +94 (0) 114-710200 between10am - 7pm
, 7 days a week.
My purchase history
To find out more information on your past orders, please click here to sign into your account.
How do I return something?
Returns can be made through either one of these options:
-
1) Returns via courier collection
Complete our online form including: order number, stock number, the reason for the return and whether you want a refund or a replacement. We will email you back with further instructions and we will arrange for the courier to collect the product you wish to return - free of charge if the goods are incorrect, damaged or faulty.
2) Returns via the main ODEL store
Simply take the dispatch note and the product you wish to return or exchange to the main store and tell the sales assistant you bought it online.
Will I receive confirmation of my
order?
Yes, you will be sent email confirmation.
What if my order does not arrive?
If you find that only part of your order has been delivered,
this may be because other items are being dispatched from a different
location. However, if your order is incomplete or damaged, or if you
wish to change or cancel your order, please email info@eodel.com
or telephone on +94 (0)11-4625700 or +94 (0)11-2882125 between 9am
and 7pm, 7 days a week (Sri Lankan time: +5.5hrs GMT).
Your order did not arrive?
If your order has not arrived, please contact us
immediately by phone or email. We will contact our delivery specialists
and locate it. On receipt of location confirmation, we will contact
you with details of when it can be expected. In the instance that
the order has not been dispatched or not received, you will have the
option to cancel the order. If your order has not arrived, please
email on info@eodel.com or telephone on +94 (0)11-4625700 or +94 (0)11-2882125 between 9am and 7pm, 7 days a week (Sri Lankan time: +5.5hrs GMT).
What do I do if an item has been
delivered but is damaged or defective?
If your order is damaged please email info@eodel.com or telephone on +94 (0)11-4625700 or +94 (0)11-2882125 between 9am and 7pm, 7 days a week (Sri Lankan local time: +5.5hrs GMT). You will be refunded in the instance of incorrect, damaged or faulty goods.
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